[RÉSOLU] Dommage Abusif après retour Sixt Aeroport de Bruxelles

[alenina]

Bonjour,

Suite à une location de véhicule avec retour le 20 Aout 2017 à l'Aéroport de Bruxelles, j'ai reçu un email contenant une facture de 1500 Euros pour un dommage sur une portiere.
Le hic étant que nous avons effectué le retour avec le préparateur present à ce moment dans les locaux et que tout était en ordre. J'ai demandé si je devais signer un document de retour et la personne m'a répondu que non, car tout est automatisé. Vous comprendrez donc mon étonnement..Je suis une personne correcte et je veux bien payer si je suis responsible, mais ce n'est pas le cas.
J'ai donc envoyé la reclamation ci-dessous (en anglais car le centre dommages est en allemagne)
"Dear Sirs,

Following our phone conversation, I here below detail you how the car was returned in Brussels.

The car was returned at around 7 pm of the 20th August 2017. Once parked on the car return zone, we left the car an headed to the parking office, right in front of where we left the car.

An employee wearing a high visibility jacket was present on the room right next to the reception desk( it was not Mr Faraz we met the day before). I asked him if I could do the return with him and he told me yes, that he would come in a few minutes.
We headed back to the car to take our things and he came there, we checked together and everything was ok. I asked him if I had to sign anything and he said no that everything was electronic as there was nothing to notify on the car.

We left not worrying about the fact I would receive such a surprise in my inbox.
I already stated in the form you sent me at first that I wasn't responsible for that scratch on the car.
I also asked to be contacted asap to discuss the issue and the only contact I got in return was the invoice you are actually sending me.

I do not accept to pay for something I did not do. It is not a matter of money as my CC insurance would cover for the full amount and I would not have to pay with my personal money; this is a matter of principle. I am not responsible for other people's mistakes.
I would appreciate to make this matter clear without having to go through my lawyer.

Please, elucidate this situation and keep me updated on the status of my claim.

Regards,

Alessia Secci

Suite à ma relance téléphonique 10jours plus tard, l'employée me dit que je vais recevoir une réponse sous peu...et surprise...je recois un retour contenant des explications plutôt fumeuses et on me réclame toujours le paiement. C'est incroyable, l'employé a fait le tour avec nous et il nie que le véhicule était sans dommages!
Je refuse de payer pour quelque chose don't je ne suis pas responsable et je suis prête à utiliser les voies légales si une solution convenable ne voit pas le jour.

Je travaille pour une multinationale et ce qui est sur est certain est que nous n'utiliserons plus Sixt, malgré le fait que le prix soit parfois très concurrentiel.

Ci-dessous le dernier mail que j'ai reçu:

Service hours:
Mo.-Fr. 08:00-17:00 Uhr
Contact person:
Ms. Stobbe
Fax:
0381 8070-5548
Email:
[email protected]
Date:
14.09.2017
Sixt GmbH & Co. Autovermietung KG - Grubenstrasse 27 - 18055 Rostock - Germany
SECCI
ALESSIA
FRANKREICH
Damage No.:
SX-9054285940 -1-684-85
(please mention always)
License Plate:
M -CE 7184
Date of Damage:
20.08.2017
Your ref.:
Driver:
SECCI ALESSIA
12419
Dear Ms. Secci,
we have received your email dated 29th of August 2017. Therefore we would like to explain you the basis of our damage
claim nearer.
The condition of the rental car was described on the rental agreement before take over. It was in a damage-free condition.
The tenant is obliged to check the vehicle before departure. If you notice a new damage you have the obligation to inform us
before take over according to our contractual agreement. We have checked our papers once again and can unfortunately find
no evidence for such an information.
At time of your vehicle return we have noticed a new damage to the front door driver side. The damage number was entered
into our system, pictures were taken and the rental contract was closed.
Even after consultation with our colleagues from Brussels airport they informed us that the vehicle had been checked
immediately after the return without moving it and the return protocol has been created.
Therefore we can not confirm a damage free return of the vehicle.
After revision of all given information and your objection we have to inform you that the damage must have occurred during
your rental period from 19th until 20th of August 2017. Therefore we kindly ask for your understanding that we have to insist
on our claim in the amount of 1504,33 Euro.
We extended payment deadline now until 25th of September 2017. If you prefer settlement by creditcard please send us a
written authorization by email or fax.
Yours sincerely,
Sixt GmbH & Co. Autovermietung KG
Schadencenter
Ms. Stobbe

[Sixt]

Bonjour alenina, pouvez-vous mentionner votre n° de réservation dans votre post pour que nous puissions regarder votre dossier. Merci.

[alenina]

Bonjour,

Oui Le voila : 9854128856

Merci d'avance.

Salutations,

Alessia Secci

[alenina]

Bonjour alenina, pouvez-vous mentionner votre n° de réservation dans votre post pour que nous puissions regarder votre dossier. Merci.

Bonsoir, avez vous des nouvelles de mon dossier?

[Sixt]

Bonjour alenina, désolé le délais d'attente. Notre service de gestion des dommages m'informe que votre dossier n°9854128856 a été classé sans suite. Vous avez du recevoir un email de leur part en ce sens. Merci.